Privacy Policy

This Privacy Policy (“Policy”) explains how Premvastra Lifestyle Private Limited (“Premvastra”, “We”, “Us”, “Our”) collects, uses, and safeguards your information when you use our website www.premvastra.in (the “Website”) and related mobile applications (the “App”).

By accessing or using our Website, App, or services (collectively, the “Services”), you consent to the practices described in this Policy. If you do not agree, please discontinue use immediately.

1. Eligibility

Our Website and App are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we discover such information, it will be deleted promptly.

2. Information We Collect

(a) Device Information

When you visit our Website, we automatically collect:

  • Browser details, IP address, time zone

  • Cookies and identifiers

  • Pages/products viewed

  • Referring websites or search terms

We collect this via:

  • Cookies (to track preferences, repeat users, browsing history)

  • Log files (IP, browser type, date/time)

  • Web beacons, tags, pixels (to measure browsing activity and marketing impact)

(b) Order Information

When you place or attempt to place an order, we collect:

  • Name, billing & shipping address

  • Contact details (email, phone, GPS location if enabled)

  • Payment details (credit/debit cards, UPI, wallets, etc.)

3. How We Use Your Information

We use the information collected to:

  • Process and deliver your orders

  • Verify payments and issue invoices

  • Manage your account and purchase history

  • Communicate order status, offers, and updates

  • Detect fraud and security risks

  • Provide customer support

  • Improve Website/App performance

  • Personalize shopping experience and recommendations

  • Send marketing/promotional communications (where you consent)

  • Comply with legal/regulatory requirements

4. Sharing of Information

We may share your information with:

  • Third-party service providers (delivery partners, payment gateways, analytics providers, advertising networks)

  • Legal authorities, when required by law, court orders, or to protect our rights

We do not sell your personal information.

5. Behavioral Advertising

We may use your data to show targeted ads (remarketing/retargeting) through platforms like Google, Facebook, and Instagram.

6. Your Rights

You may:

  • Request access to the data we hold about you

  • Ask us to update or correct your data

  • Request deletion of your data (subject to legal retention rules)

  • Opt out of marketing communications at any time

7. Data Retention

We retain your data for as long as necessary to provide Services, comply with laws, and for legitimate business purposes. Once expired, data will be securely deleted or anonymized.

8. Security

We use SSL/TLS encryption, trusted third-party payment gateways, and other security measures to protect your personal information against unauthorized access, misuse, or disclosure.

9. Third-Party Links

Our Website/App may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

10. Changes to this Policy

We may update this Policy from time to time. Any significant changes will be notified on our Website/App.

11. Governing Law & Dispute Resolution

This Policy is governed by the laws of India. Any disputes shall be subject to arbitration in Mumbai, Maharashtra, under the Arbitration and Conciliation Act, 1996. Arbitration proceedings shall be in English, and awards shall remain confidential.